Terms and conditions

GENERAL

These General Conditions regulate electronic purchases made by individuals (hereinafter “Users”) through www.fabricboardco.com  website (hereinafter, “FabricBoard”) and will be incorporated into your purchase contract (hereinafter “Agreement”) by pressing the “Confirm Order” at the end of the purchasing process, being obliged from that time to comply with the provisions thereof.

FabricBoard may modify these Terms of Sale at any time. The changes shall not affect, in any case, to purchases incurred prior to approval of such amendments shall be governed in all cases by the General Conditions in force at the time to perform these other purchases. It is your responsibility to know the General Purchasing Conditions in force at the time of initiation of Buying Process.

The electronic document formalizing the contract will be filed by FabricBoard and can be accessed through our website, previous authentication with user name and password or the means to be established in each case.

 

BUYING PROCESS

Orders are made through Internet on our website 24/7. The Buying Process consists of the following steps:

Product Selection: Browse our pages and click the “Add to Cart” whenever you want to add a product to cart. The shopping cart contains the product name selected and the various options (if any) and the price in Euros.

Starting the buying process: To start the purchase process press “Confirm” to purchase ¨ ¨ Your shopping, top right of the page. If it is not registered as a user or not connected as such, previously asked to do so.

Data verification of purchase: Prior to selecting the method of payment you can check the details of your purchase and correct any error for data entry. Once you have verified your information, confirm your order.

Select the payment method: Select the payment method you prefer and press the “Confirm Order”. At that time, the system will redirect you to the payment system chosen which will provide all the data necessary for such means of payment.

In the time it provides all the necessary information and click purchase confirmation the contract will be formalized for all purposes.

Confirmation of Purchase: Once we receive your acceptance, FabricBoard issue a confirmation on the screen that you can archive and will contain the following information:

– Order Number.

– Order Date.

– Summary of the products included in the purchase.

In any case, within 24 hours, FabricBoard issue a purchase confirmation email.   After confirming the purchase, the customer may not modify or cancel your order except in cases provided by law or by these Conditions.

 

PRODUCT AVAILABILITY
If at the time of issuance of the order, we detected no stock of any of the products included in it, we will contact the user to tell the time in which we may send your product, or would offer an alternative to product purchased. Failure to satisfy the new term and / or the alternative, nullify the order, and would proceed to the payment of the amount.

In any case, FabricBoard is liable for any delays in delivery by the transportation agency. We will put all our efforts in the speedy resolution of the incident, but we can demand accountability of any kind.

 

DELIVERY

FabricBoard is committed to delivering the goods in perfect condition to the delivery address indicated in the order. The user can request delivery items, at another address and other person other than the undersigned, the order, provided that the delivery address is located in Spanish territory.
In order to optimize the delivery, thank you provide an address at which The order can be delivered within the normal working hours.

In case of absence of the recipient at the time of delivery, the carrier will leave a notice indicating how to proceed to arrange a new delivery. If you can not leave the notice, the carrier will try to contact you by phone. If not possible to contact for the latter route, we will send you an email to the address you have provided us in the process of purchasing the phone telling the carrier to arrange delivery to you.

The freight shipments resulting from items purchased will be reflected in the final purchase time and depend on both the destination and the amount of the purchase. FabricBoard reserves the right to change these conditions.
It is understood that “delivery” when signing for receipt of the same in the agreed delivery address.

While we do our best to process all orders, can be exceptional circum stances that prevent us to process an order after we have sent the Order Confirmation. In this case, proceed to the refund of the amount paid by you.

Sending your order will be made by shipping agent within 2-6 days. All orders are sent Angels prepaid to mainland Spain, Balearic Islands and Portugal, where the amount exceeds € 250. Shipping charges will appear listed at the end of the buying process once you have included the shipping address. These nderán depe shipping delivery location (Peninsula and Balearic Islands, Ceuta and Melilla and Portugal) and will be charged to the customer depending on the final amount of the purchase.

When the request is mandatory that the buyer check that everything is in accordance with your order and in perfect condition. If you do not agree with the delivered goods, and indicate strong hand in the delivery anomalies found on receipt (packing in disrepair, do not match the packages delivered with the packing slip, etc …..) In If there is any problem, we only have 24 hours from the date of receipt of the product, to reclaim the carrier. Once this term the buyer will be responsible for the costs.

 

PRICES

FabricBoard reserves the right to change prices at any time. However, we will apply the current rates listed on the website, except misprint or omission at the time in order to be registered subject to availability on that date.

All prices include VAT applicable on the day of the order, any change in VAT rate will be applied automatically to the prices of products for sale in FabricBoard.

 

PAYMENT

The user can pay the price of the products purchased by any of the following means:

Paypal and credit or debit cards issued by European banks of the following classes: Visa, MasterCard.

The payment of your order takes place in real time via the Virtual POS once it is established that the information provided is correct.

FabricBoard ensures that deal with complete data security and confidentiality for the means of payment used. Data from the card used for payment is transmitted in an encrypted SSL. This solution guarantees the secrecy in communication through dialogue with encryption keys. In order to detect and prevent fraudulent transactions and losses and unnecessary inconvenience to our customers, FabricBoard has taken measures and controls to prevent fraud. These controls consist of the analysis of the characteristics of orders and in comparison with previous fraudulent transactions. Sometimes, in order to ensure that it is not a fraudulent FabricBoard will be required to complete certain information or to provide complementary data. Refusal to provide this information shall prevent FabricBoard make the necessary checks on the authenticity of the order. In these cases, FabricBoard will be entitled to cancel the order as fraudulent. Despite our attempts to improve our fraud detection systems, we can not guarantee that fraud does not qualify as a transaction that is not. In the event you be affected and be denied an operation incorrectly, please let us know via the contact means provided in these Conditions so that we can fulfill your order at the earliest.

Note additionally that providers or issuers of payment methods used may have adopted other measures not controlled antifraud FabricBoard that bear the rejection of certain types of operations. FabricBoard does not control and is not responsible for damages that may result in the implementation of policies that have adopted different suppliers or issuers of payment media.

You may not use a payment method owned by a third party except that it has the permission of that third party, with its responsibility proof of such authorization and assuming all damages that occur.

 

CANCELLATION OF ORDER

The user may request CANCELLING any order. If you cancel the order arrives before the goods the customer will not have any expenses. In the event of cancellation after the departure of the order, the cancellation request will be considered a withdrawal, the customer will be responsible for shipping costs and the cost of returning the same order.

 

RETURN OF MERCHANDISE

Our policy, in compliance with current regulations, is to grant the user the right to return any FabricBoard purchased item within 7 days from the date of receipt and provide for their reimbursement. Within this period may of become this / these products along with a copy of the bill provided that the following requirements:

  • The product must be in the same condition as delivered and will retain its original packaging and labeling. Shipping should be using the same protective cardboard box that has been received to protect the product. In the event that it can not be done with the housing with which it was delivered, the customer must return it in a protective case so that the product is returned with the maximum possible guarantees.
  • There must have been used or mounted.
  • Must contain all they had in origin (accessories, manuals, etc …)
  • The original retail packaging must not get damaged or with packing tape or shipping labels directly hooked on it. To do this you must prepare it properly.
  • Once received the product, we will review our service   and if everything is correct, we will proceed to refund the amount to the same card with which you made your purchase. In case of partial returns (i.e. those in which items are returned that were purchased in an order together with other items) will only be refunded the price of the returned items.

If the reason for the return was that the returned item is defective or does not match the request in order FabricBoard bear the cost of the return and redelivery. If the reason for return is that the request is not satisfied, we will refund the full amount and the shipping and return costs would be free. If any mistake in sizing or other attributes the shipping costs will be charged to the customer.

FabricBoard pays great attention to the information on the essential characteristics of the products through technical descriptions and photographs illustrating the products. All of this is done within the limits of technology and respecting the best market standards. All articles of the web have measures and colors that give an approximation of reality but are not 100% reliable, for specific cases to verify all information with the technical department, as for returns for technical reasons such expenses shipping and return shall be borne by the customer.
Before you return, you must notify the Customer Service Department by sending an email to   stating the reasons and providing all relevant information regarding the purchase made, name, address, product name / s and date and amount of purchase. Upon receipt of the notification, we will contact you about how to proceed, and why courier agency should.

 

PURCHASED PRODUCT WARRANTY

According to Royal Decree 1/2007 of 16 November, approving the revised text of the General Law for the Defence of consumers and users establishes the warranty FabricBoard   of   the   products purchased   through its website.

Article 1. General Considerations.
1.1 FabricBoard guarantee that the products sold under their brand names are free of construction defects in any case covered by the terms of the warranty.
1.2 The warranty may be enforced only by the original owner who made the purchase of the product or owner and is not transferable.
1.3 This warranty extends from the date of delivery of the product, for the period set by law.

Article 2. Duration.
2.1. The warranty of the PaddleBoard and all parts and components is two years from the time of delivery, provided that during this time the emerged defect is not due to wear it himself, like happens in some parts bicycle (chain, brakes, wiring and covers.)
Although 6 months after delivery, the consumer must prove that the faults correspond to a manufacturing defect.

Article 3. Exclusions.
3.1. The manufacturer is not responsible, resulting in the loss of warranty on the product, if:
Normal wear and tear of the product and its components.
Damage due to improper use or handling of the product.
Improper assembly.
Maintaining inadequate follow.
Installation of components, parts or accessories that were not designed and are compatible with the bicycle as sold.
Damage or failure due to accident, misuse, abuse or neglect
Labor charges for replacement parts or conversion
Using components from other manufacturers.
Repair in unofficial service.
No invoice presentation.
Warranty expiration.

 

Article 4. Disability

This warranty is void in its entirety by any modification of the frame or components. This warranty is expressly limited to repair or replace the defective item and such repair or replacement is the sole remedy of the warranty.

Section 5. Invocation of Guarantee.
The repair of problems in guarantee will be presenting the invoice with the frame number of the PaddleBoard.

Article 6. Claims.
Any warranty claim must be made through a FabricBoard or dealer. Is required presentation of invoice relating to the number of frame product to make it enforceable,

Article 7. Conditions of use and implementation of the Guarantee.
7.1 You must follow the requirements of the user manual.
7.2 Once the seller (shop) and / or the buyer (user) receive the goods, any damage to the carton and / or quality problems caused during transport must be reported to the manufacturer within the first 24 hours treated as sufficient time for the detection of visual defects. This will present a written report with photos on what should be presented to the manufacturer who will respond to it within 48 hours.
7.3 The defective part that causes the problem of the complaint must be sent to the manufacturer who once again confirmed that the cause is a problem of quality in manufacturing will cover transportation costs.
7.4 For better control of the product the manufacturer is required to provide some information about the seller, as the framework code, code controller, engine number, number of the battery, otherwise it will remain the seller the right to refuse supply of parts for free.

Article 8. Responsibilities.
The responsibility of FabricBoard never extends beyond the conditions in this warranty.
FabricBoard liable for any lack of conformity which becomes apparent within a period of two years from delivery.
In the case of lack of conformity, it must inform us within two months of he has knowledge of it, sending an email stating your data, the number of your purchase receipt and the anomaly detected. The breach of such term shall not entail loss of warranty, but the user will not however responsible for the damages caused by the delay in communication.
The instructions for the proper use or installation of the product, and the documentation by the manufacturers warranty included, are a must read for the buyer.
For any question or request for information, please contact the Customer Service or by email.

 
LIABILITY AND DISCLAIMERS
Unless otherwise expressly provided in these Terms, our liability in connection with any product purchased on our website is strictly limited to the purchase price of the product.
FabricBoard reserves the right to update, modify or delete information contained in its web.
FabricBoard is not responsible for any consequences that may result from improper use of the products sold on our website.
Under no circumstances, FabricBoard will be held responsible for any loss or damage of any kind arising out of or in relation to the use of this website.
FabricBoard does not guarantee no interruptions or errors in accessing the website.
Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted or obtained through this website unless establishment otherwise specified in the same.
FabricBoard shall indemnify against any damage or injury resulting from your breach of these Terms or use of the contents of this website without permission.

If any provision of these conditions is missing or pass to lack prove invalid or unenforceable under applicable law, that provision would have no effect, but only to the extent that very lack of validity, and does not affect any other provision of these conditions.

FabricBoard is not responsible for non-fulfillment of these conditions in case of force majeure, as defined by the Spanish courts and in the absence of the client or any unforeseeable by a person outside the contract.
FabricBoard can not be held responsible for a customer or a third party indirect, operating losses or profits that occurred in the middle outside although such damage, loss or injury had been foreseeable by FabricBoard or if your event would have been brought to their attention.
These terms of use shall be interpreted and governed by Spanish law. Any dispute arising from these terms shall be settled in the courts of Santander (Spain). However, this does not preclude FabricBoard exercise the right to resolve any dispute in another jurisdiction.
In case of dispute, the customer may apply, first, to FabricBoardpara reach an amicable resolution.

The provisions of this clause does not affect your statutory rights as a consumer and user, or your right to cancel the Contract.

WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to be in writing. By using this website, you agree that most of these communications with us will be mainly electronic. We will contract with you via email or we will provide information hanging notices on our website. For contractual purposes, you consent   to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically satisfy any legal requirements to be in writing. This condition does not affect your statutory rights.

 

NOTICES 

Notices to us must be given to us through our e-mail. Notices shall be deemed to have been received and properly served on the moment when posted on our website, 24 hours after an email sent.

 

LAW AND JURISDICTION
Use of our website and purchase contracts of products through this website shall be governed by Spanish law.
Any dispute arising from or relating to the use of the website or with such Contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts.
If you are contracting as a consumer, nothing in this clause shall affect the rights and as such we recognize the law.

 

COMMENTS AND SUGGESTIONS
Your comments and suggestions are welcome. Please send us feedback and comments through our e-mail.
We also have official complaint available to consumers and users. You can order by phone by calling or sending an e-mail.

 

DATA AND VISITING THIS WEBSITE

The information or personal data you provide about yourself will be treated in accordance with the provisions of the Privacy Policy . By using this website you consent to the processing of such information and data and declares that all information or data you provide are accurate and correspond with reality.

 

LEGAL NOTICE REGISTERED USERS

To facilitate electronic shopping and avoid asking clients the same data every time they make a new purchase, you need to register as a user of the Website. This user registration can be done at any time through the “Log” or, during the purchase process itself. Upon completion of the registration process will receive an email confirming that the process has completed successfully.
You can access the registered users section with your user name and password and the media that, in each case, enable FabricBoard to authenticate users. Associated user registration, FabricBoard may use cookies or other similar means that can register your browsing preferences and identify when connecting from the same computer.
Registration as a user of FabricBoard is free and not subject to any condition or consideration. You can unsubscribe at any time as a user emailing. The decrease as a user will result in cancellation of their personal data user and the inability to shop online in the future until it is re-enlist as a user.

 

USER OBLIGATIONS

The User shall be obliged to ensure the accuracy of registration data introduced information systems FabricBoard and carry out such updates them as necessary. In any case, the User shall be solely responsible for any false or inaccurate statements made and the damage caused to FabricBoard or others for the information provided.
Make good use of the content, information and services from or through the Website, according to law, good faith and good customs generally accepted.

 

PRIVACY POLICY

Each time you use our website is under the application of the Privacy Policy in effect at all times, should review this to ensure you are happy with it.

  1. The personal information you provide will be treated in a file for FabricBoard whose aims are:
    1. The development, implementation and execution of the contract of sale of the products you have purchased
    2. Address requests we raised.
    3. Provide information on FabricBoard products, including, in relation to such products, sending commercial communications by e-mail or any other means of electronic communication (like SMS) and through making phone calls.
    4. Should you choose to check the option to save your card, you expressly authorize us to treat the data indicated as necessary for activation and development. The CVV card is only used to make the purchase in progress, and will not be stored or treated subsequently as part of their data cards.
    5. Consent to activate this functionality, allowing their data appear in subsequent purchases autocomplete, so no need to enter data in each new process, and shall be valid and effective for subsequent purchases.
    6. You can change your cards and withdraw consent for treatment at any time.
    7. FabricBoard stores and transmits card data according to the main standards of confidentiality and security of credit and debit cards.
    8. Using this functionality, request for security reasons changing your password. Remember that the safety in use of the website also depends on proper use and conservation of certain key confidential.
  1. FabricBoard Europe SL with registered offices at C / Silvestre Ochoa 25-3, 2A, Castro Urdiales, Cantabria, as the file, undertakes to respect the confidentiality of your personal information and to ensure the exercise of their rights of access, rectification, cancellation and opposition by writing to the above address or by sending an email, in both cases providing a photocopy of your national identity card or passport or other valid identification document. In case you decide to exercise these rights and that as part of the personal information you have provided e-mail stating we would appreciate that such communication was made specifically stated that circumstance indicating the email regarding the exercisers rights of access, rectification, cancellation and opposition.
  2. The user hereby warrants that the personal information provided is true and accurate and agree to notify any changes or modifications thereof. Any loss or damage caused to the site or the person responsible for the website or any third party by communicating misinformation, inaccurate or incomplete registration forms will be responsibility of the user.

 

SITE TERMS OF USE

The user agrees to use the Website and the Content and / or Services incorporated therein in a diligent and correct. The user undertakes not to use the Website:
for activities contrary to law, morals, good customs or public order accepted established and
with illegal purposes, prohibited or harmful rights and interests hereby declines any liability FabricBoard of the above may arise.

You acknowledge and agree that your use of the Website and the Content and / or services of the same will be done for strictly personal, private and individual. Expressly prohibited the user to authorize others to use all or part of the Website or to enter and / or incorporate as, or in, a business own the Content and / or Services incorporated therein. Expressly prohibited the use or application of any technical, logical or technological whereby users can benefit, directly or indirectly, with or without profit, unauthorized exploitation of the Content and / or Services or Web Site itself.

You agree not to damage, disable or impair the equipment and computer or telecommunications equipment FabricBoard or any third party, or the content incorporated and / or stored in them.
The user agrees not to use the Content and Services in any manner which could damage, disable, overburden, or impair the Website or prevent normal use or enjoyment thereof by other users.

The user agrees not to modify the equipment and systems FabricBoard, any way, or use versions modified equipment and systems in order to gain unauthorized access to any Services and / or Website Content.

The user agrees not to interfere with or disrupt access to and use of the Website, servers or networks connected to it, or disobey any requirements, procedures and regulations of the networking policy.

 

COPYRIGHT, INDUSTRIAL AND OTHER RIGHTS

Governing Law This Web Site and its Content, Services and elements in it are part of the same, are owned or controlled by FabricBoard, and are protected, without limitation, by intellectual property laws Kingdom of Spain’s industrial and international treaties and agreements that may apply.

Property of FabricBoard. FabricBoard is the exclusive owner of all intellectual property rights, industrial and similar that may be on the Website. Also, are reserved in favor of FabricBoard   all rights over any Content, Services or other elements of its property that are incorporated into the Website, including, without limitation and without limitation:

  • those elements of visual appearance, graphics and other sensory stimuli of the web pages comprising the Website;
  • navigation architecture;
  • source code of web pages;
  • photographs,
  • recordings
  • computer programs,
  • database
  • technology,
  • logos and
  • logos.

To all this, taken together, will be referred to hereinafter as the “Property”.

Third Party Property You acknowledge and agree that the Web Site are accessible content and services of third parties whose property rights are protected by applicable laws on intellectual and industrial property rights, commercial value and exploitation of image advertising and other similar rights, as applicable.

Reservation of Rights The user agrees not to remove, suppress, alter, manipulate or alter in any way:
The notes, keys, indications or symbols that   the legitimate owners of the rights include on their property on intellectual property (such as copyright, ©, ® and ™, etc..).
Technical protection devices or identification that the contents may contain (eg, watermarks, fingerprints, etc..).

All software and content of the Website, including: html code, text, animations, images etc.. and marks, trade names and / or logos shown are the property of FabricBoard or third parties and are protected by national and international intellectual and industrial property.
Any use outside the WEBSITE, including reproduction, modification, distribution, transmission, republication, arrangements or representation of any element thereof is strictly prohibited without the express written consent of FabricBoard.

 

APPLICABLE LAW AND JURISDICTION
These terms and conditions shall be governed by and construed in every one of its clauses by Spanish law.
Both FabricBoard and User agree to attempt to resolve amicably any dispute that may arise in the development of market relations that are proper.

To solve any disputes arising out of the development of market relations that are proper, both parties agree to submit to the jurisdiction of the Courts of Santander The parties expressly waive any other jurisdiction.

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